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May 2011: Customer Satisfaction Survey

Bookhitch has tabulated the results of our first Customer Satisfaction Survey.

  • Most respondents discovered bookhitch surfing the web
  • A majority viewed the website favorably
  • Most users visit the website at least monthly or quarterly
  • Users primarily log in to search for and add books
  • The website ranked much higher than average in all categories
  • A overwhelming majority will continue to list books through Free Listings
  • 20% will add/ re-active a Premium Listing
  • Over 62% of respondents said they would like bookhitch to offer marketing materials
  • E-book conversions were requested by over 44%
  • Book printing/reprinting was requested by nearly 20%
  • A majority were very likely/likely to recommend the site to others
  • 74% of respondents ranked bookhitch in the top categories in relation to competitor websites



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