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newsletter archives
May 2011: Customer Satisfaction Survey
Bookhitch has tabulated the results of our first Customer Satisfaction Survey.
Most respondents discovered bookhitch surfing the web
A majority viewed the website favorably
Most users visit the website at least monthly or quarterly
Users primarily log in to search for and add books
The website ranked much higher than average in all categories
A overwhelming majority will continue to list books through Free Listings
20% will add/ re-active a Premium Listing
Over 62% of respondents said they would like bookhitch to offer marketing materials
E-book conversions were requested by over 44%
Book printing/reprinting was requested by nearly 20%
A majority were very likely/likely to recommend the site to others
74% of respondents ranked bookhitch in the top categories in relation to competitor websites
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